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Know Your Skyward Training Options

John Jennings

Digital & Social Media Manager


Know Your Skyward Training Options


Editor's note: If you're looking to grow into a Skyward master, you're in the right place. If you need help from our support team right now, check out Know Your Skyward Support Options.


As we continue to expand our training and development offerings, it is increasingly important to identify and differentiate the options at your disposal. Here’s a quick rundown of where to turn when you need more knowledge.


 

1) Your Internal Skyward Support Network

We’re more than happy to help, but many times your best resource for training and troubleshooting is much closer to home. Many of the schools and districts we partner with have a strong internal training program and actually prefer to handle things in-house whenever possible. Before you call us, it’s usually best to reach out to your technology office first. 


 

2) Professional Development Center

This is the ultimate resource for just-in-time refresher courses, advanced mastery lessons, and even certification as a Skyward module expert. If you have not yet signed up for the PDC, we can’t recommend it enough. The PDC is designed for all Skyward users, regardless of role, and includes self-paced courses and walkthroughs with a knowledge check at the end of each section to ensure maximum retention.
 
The PDC is popular as a reference and refresher tool for existing staff, as well as a great way to bring new employees up to speed in a hurry. Those internal Skyward training teams we mentioned in the last section will benefit from the rigorous, mastery level courses that take your practical Skyward knowledge to a whole new level. If that’s not enough, our “bootcamp” certification courses will get Skyward power users up to the same level of expertise that we expect from our internal support specialists. It certainly doesn’t hurt that those certifications are valuable resume-builders as well.




   
 

3) Skyward Academy

The Academy offers dozens of sessions every month dedicated to improving your knowledge of common processes and appropriately-timed themes. These brief sessions are typically in the 1-3 hour range and should be used as a resource to help you become more efficient with all the things you already know how to do.
 
See a course you’re interested in but can’t make it this month? The sessions will be recorded and made available in SkyDoc under the Skyward Academy path. Please allow approximately two weeks for the recordings to be processed and posted.

Want to see the Academy for yourself? Click the button below. 








 

4) SkyDoc / Help Center


Do-it-yourselfers in SMS 2.0 will appreciate SkyDoc’s extensive library of videos, recorded webinars, and step-by-step tutorials on nearly every Skyward process. If you are a visual learner or just like to reference notes while you’re working, SkyDoc is the destination for you. Click on the question mark in the top-right from any Skyward screen. When you navigate to SkyDoc, you'll be automatically dropped into the area of the software you initiate your request from, but you can also use the search function to find whatever you need.

If you're using our new Qmlativ platform, the news is even better. We've taken everything we've learned from decades of maintaining SkyDoc and made it even better with the Help Center. Machine learning search capabilities, Interactive flowcharts, and multimedia resources like our fun Quest for Success video series will help you find the answers you're looking for before you even know you need them.


 

 

5) Website Resources

We've built up quite a variety of public training and support materials right here on the website. Here's a quick primer to help you find what you're looking for:
 

Quick Hits

Check out our Quick Hits video library for 2:00-or-less highlights designed to help leaders and learners in just about every role, from superintendents to teachers. 

Quick Hits icon

 

Family Access Toolkit

If you ever have questions about the administrator or teacher sides of Family Access, or want to share learning opportunities with the students and parents in your district, there's no better destination than the Family Access Toolkit. Here you'll find our 60-Second Power-Up video series, alongside a library of downloadable resources.

Family Access logo
 

Employee Access Toolkit

See above, then apply it to Employee Access instead of Family Access. Different system, same great learning material. The Employee Access Toolkit: everything your team needs to get the most out of your employee portal.

Employee Access logo

 

6) iCon / User Groups

If you value one-on-one face time with Skyward staff or want to hear best practices from more experienced Skyward users with similar job responsibilities, these conferences are the place for you. Click here to see what's coming up near you.
 
We could describe the benefits of these venues in this post, but we’ve already done that much more eloquently elsewhere. Check out our two most recent recaps here:
 

 

7) On-Demand Training

If you still can’t find what you’re looking for, we can usually fill on-site and webinar training requests, pending availability of trainers based on our implementation schedule. Visit our Support Center and navigate to Customer Support -> Training -> Request Skyward Training. Make sure to include as much information as possible about who needs to be trained and when so we can prepare accordingly.
 

 
No matter how you choose to boost your Skyward knowledge, we appreciate your dedication to continuous improvement and will do everything we can to support you in those efforts.


 

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Comments

Comments
Barbara Page
I can not locate my district when I am setting up the app.
11/30/2017 5:06:29 PM
 
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John Jennings
Hi, Shelly. All recorded webinars are available in SkyDoc. Search for "Skyward Academy" to see a full list or narrow down to a more specific term; i.e. "TRS" or "State Reporting" in this case.
11/20/2017 9:07:29 AM
 
Shelly Hutchison
Where do I find the recorded webinars? Specifically Texas State Reporting/TRS
11/3/2017 9:03:19 AM
 
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John Jennings
Hi, Sherry. You'll want to reach out to your child's school for assistance with that issue. That's not something Skyward would have any access to.
9/15/2017 2:15:59 PM
 
Sherry Temple
My daughter is a student at Altoona Area school district. She can sign in at school but We can not sign in at home. Can you please help with this
9/13/2017 7:16:52 PM
 
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John Jennings
Hi, Julie. You may be thinking of our new customer launch page at skyward.com/launch? The resources outlined there are for the most part the same as the ones you'll find in this article. All of these contain content for new Skyward users and power users alike.
9/1/2017 8:19:08 AM
 
Julie Vitek
Recently I was perusing thru Skyward's website and I thought I saw some information for beginner Skyward Users. But now I can not find it. Is there something on our website in regards to this? If so, can you send me the link?
8/31/2017 8:25:45 AM
 
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John Jennings
Hi, Mary. If your district houses that form in Skyward, it would likely reside in the custom forms area. I would recommend getting in touch with your HR department.
6/9/2017 2:24:48 PM
 
Mary Lancashire
I am looking for the substitute letter of reasonable assurance!
6/7/2017 6:13:09 PM
 
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John Jennings
Hi, Lynn. Thanks for reaching out! The training request form on the Support Center is the best way to do that. I'll ask your account manager to follow up with you.
3/13/2017 12:43:12 PM
 
Lynn Barkley
I sent an email to the support center last week requesting additional training. Is there a quicker way to set this up (like on the phone)? We have several NEW employees who need training asap. Thanks. Lynn 847-990-4241
3/13/2017 11:26:02 AM
 
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John Jennings
Hi Angel, you'll want to get in touch with the school office. We don't have access to your account information.
2/20/2017 1:36:47 PM
 
Angel Rodriguez
I am from Barwise Middle School and I need help on my login and Password
2/18/2017 5:46:07 PM
 
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John Jennings
Hi Jennifer, you're going to want to reach out to the school district for assistance. We do not have access to your account. Best wishes!
12/1/2016 10:25:44 AM
 
Jennifer Miller
I have a student in the Bellingham School District. I'm unable to sign on. Please help??
11/28/2016 11:51:56 PM
 
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John Jennings
Hi Matt. Sure! Your account manager will be in touch.
10/9/2016 4:18:04 PM
 
Matt Seiser
We are a current Skyward user and are looking for information on the inventory management section. We would like to use this system to track our parts and/or supplies. Thank you.
10/7/2016 8:53:21 AM
 
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