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Skyward Support Resources

We're not doing our job if you're not getting the most out of your Skyward system. Transparency, awareness, and rapid response are baseline expectations.


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Support Center
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Head here for to enter and track service calls, request on-demand training, or submit enhancement requests.
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Know Your Support Options
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When you need Skyward support, where do you turn? See what we have to offer and find the best solution for you.
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Learn Skyward
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The more you know, the better your Skyward experience will be. Here you can find the training you need.
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Frequently asked questions

Q: Where do I log in?

A: Your school or district likely has a link to its Skyward portal on the home page of its website. If you're having trouble finding the school's website, you are welcome to try our customer locator here. When in doubt, please contact the school office for assistance.

If you forget your password and need a reset, someone in your school or district office can reset it for you. Skyward does not have this ability. 
 

Q: How do I create/register a new account?

A: Your school or district can provide further instructions. Typically, an account will be generated for you and instructions for logging in will be sent out with back-to-school communications. Your school/district may require a basic application before providing credentials. Skyward is not involved in the account creation process and we do not have access to any of your information. 
 

Q: How do I make changes to an existing account?

A: Contact the school office or technology help desk for assistance. Your settings and information are maintained by the individual organization using Skyward—we are unable to view or modify your account.
 

Q: How do I get training or development in the use of Skyward?

A: If you're a parent or student, you'll want to visit our Family Access Toolkit, featuring quick video tutorials for just about every popular function of our Family Access portal.

If you're a school, district, or municipality employee looking to expand your knowledge base and/or get more out of Skyward, we have curated every opportunity available to you in this article: Know Your Skyward Training Options. Note: this piece covers both self-service development opportunities and the instructions for submitting more formal on-demand training requests. 
 

Q: How do I contact Skyward support?

A: If you're not already a designated Skyward support contact for your organization, please contact your internal Skyward administrator for assistance. If you do not know who that is, your technology department or business office are typically the best places to start. 

If you are a Skyward support contact, you can see all the options available to you here: Know Your Skyward Support Options. 
 
 

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