Frequently asked questions  

  • Q: How do I create a new account?

    A: Please contact your school or district office. Skyward is not involved in the account creation process.

  • Q: I can't find my district. What do I do now?

    A: Our first recommendation is to try a more simplified version of your search. If your school district has a number in its name, try searching for just the number. If there are multiple words in your district's name, try searching by just one part of one word.

    If you still can't find it after revising your search, try visiting your school district's website instead. Most of our customers have a link to their Skyward portal right on their home page.

  • Q: How do I make changes to my account?

    A: Please contact your school or district office. Skyward does not have access to your account and is unable to change any of your personal information or settings.

  • Q: How can I reset my password?

    A: Please contact the school or district office for assistance. Skyward does not have the ability to perform a password reset.

  • Q: How can I learn more about what features are available and how to use them?

    A: We've got just the place for you. If you're a parent or student, please visit the Family Access Toolkit here.

    If you're an employee at a school or district looking for human resources information, check out the Employee Access Toolkit here.



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