The downsides of patchwork solutions
When providers create solutions by purchasing and piecing together pre-made modules, there’s no native integration or strategic vision behind them—even if providers claim they’re unified.
- Disjointed user experience. Think multiple user interfaces, duplicated features, and potential connectivity complications.
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- Poor support. Acquisitions can cause providers to outgrow their ability to support customers. Plus, support personnel are tasked with backing acquired technology, which they may not understand as well.
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- Ticking clock. Providers often wind up sunsetting products.
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- Lower security. Because bolt-ons usually require their own database, they may create gaps in security.
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- Duplicated processes. Teachers and personnel have to log in and enter data into multiple systems. Even then, issues can arise when systems don’t “talk” to each other.
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