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Case Study

The Bigger the District...

See how one of the nation's largest school districts was able to consolidate its student management, financial accounting, and human resources operations.

With 75,000 students across 91 buildings, Jordan School District, located just outside of Salt Lake City, had a lot to manage.

The Problem 

In addition to typical challenges like budget constraints and analyzing student performance levels, this mega-district faced the daunting task of managing a technology infrastructure capable of meeting the needs of tens of thousands of teachers, employees, students and parents.
For nearly 12 years, Jordan had relied on one system to manage most of its operations. When support for the legacy system was no longer available, the district realized it needed to search for a new, web-based solution to take its place.

Jordan School District
Enrollment: 75,000
Schools: 91
Implemented: 2005

Skyward's Student Management and School Business Suites

The affordable, scalable solution has given the school district far greater functionality and a whole new way of doing business.
"We really did our due diligence when it came to researching potential vendors... Throughout the process we were careful to continually strike a reasonable balance between functionality and cost."

The Solution

Jordan set out to find a system that would best suit the district’s large-scale needs. “The process we faced was no small task,” said Cindy Nagasawa-Cruz, director of information systems for the district. “Our legacy system ran all of our applications that were at the enterprise finance, human resources and student levels, including budget, general ledger, payroll, purchasing and student management. The system we chose would essentially run all of our operations and affect our entire user community.”
The district hired an independent technology consultant group to help with the needs assessment process, formulate an extensive request for proposal (RFP), and identify potential software providers. To ensure the system would meet the needs of users across the entire district, Jordan also formed a committee with representation across all functional areas including accounting, insurance, payroll, district and school administration, school office staff, counselors, and teachers.
Nagasawa-Cruz said Jordan scrutinized each vendor’s history and customer base as they searched for a system that would support both the business and student management areas. “We really did our due diligence when it came to researching potential vendors. Once we narrowed down the pool of applicants, we talked with references, conducted customer site visits and invited the vendors to demonstrate their solutions in person. We had representatives across the district attend these demonstrations and asked for their feedback. Throughout the process we were careful to continually strike a reasonable balance between functionality and cost. This entire process led to our decision to choose Skyward’s School Management System.”
"Without Skyward's project management, we would have never made it. They did an excellent job with the data conversion."

The Results

Jordan began implementing Skyward in 2005. The district was dedicated to ensuring that every employee felt comfortable and empowered working with the new system. Jordan and Skyward teamed up to run two to three training sessions per day for three months.
“Without Skyward’s project management we would have never made it,” said Nagasawa-Cruz. “They did an excellent job with the data conversion. Their knowledge of the product coupled with our knowledge of the existing systems made for a great team and played a huge factor in our success. In fact, we beat our expected production schedule deadline by approximately 15%.”
Mike Heaps, the district’s support services manager, said Skyward stood by them each step of the way. “They took the time to talk with us about our different options for converting the data and made suggestions and recommendations on how best to move forward. By the go live date we were well trained, familiar with our data and worked through any possible issues.”
Since switching to Skyward, Jordan has achieved numerous benefits and has changed the way it does business—all without the addition of any new staff.

Increased web presence

“Increasing our presence on the Web was a significant and positive change for us,” said Nagasawa-Cruz. “Having a user friendly, graphical interface, Web-based solution is what most users expect and are comfortable with. And through the Internet we have been able to extend system access to teachers, parents and students.”

Employee forms available online

Jordan’s employees can view their own information online, including HR and payroll details. They can view their paychecks in advance and use Skyward’s check estimator tool to see how various changes to their benefits could impact their pay.

Reduced burden on district support staff

“We have eliminated the need to print direct deposit statements,” Nagasawa-Cruz cited as one example of increased efficiency. “In the past, just prior to each payday, we had to print out the statements, collate them and send them out to the schools. Today, the entire process is paperless; employees are able to access the same information with just the click of a button.”

Integrated, accessible gradebook for teachers, parents and students

“With our previous system, if a parent had three students in the district they were required to use three different logins,” said Heaps. “The information they could access was essentially limited to grades and attendance. With Skyward’s Family Access, a parent only needs to login once to view information on all of their kids. And they now have access to more information, such as test scores, fees and immunizations.” In addition, the Gradebook allows students to login via Student Access to communicate directly with their teachers.
"I haven't met anyone at Skyward I didn't like. They are genuinely interested and concerned, and ready to listen to anything we have to say."

Less support required from IT staff

Skyward’s data mining functionality has empowered employees to generate their own reports, giving them immediate access to information and removing the burden from the IT department. Additionally, with access to the system reporting tools, the IT group has the ability to create its own customized reports without the help of Skyward.

Customized system for managing student fees

Part of Jordan’s original RFP included a requirement for managing student fees. Though Skyward did not initially offer this functionality, it worked with Jordan to meet their need by developing the SBAA – School Based Activity Accounting – which is now available to all Skyward customers.
“There are numerous fees that need to be managed by each school - registration fees, activity fees, lab fees, etc.,” explains Nagasawa-Cruz. “The funds we are talking about are not small; a single high school may average $2 million worth of revenue to manage. This new system has given us a true accounting system that is also able to act as a checking account for managing finances at the school level – for example keeping track of all ticket sales from a basketball game. This makes it easier for us to audit, to gather 1099 information, and it is consistent with the systems and processes used by our accounts payable at the district’s main office.”

A long-term partner for success

Jordan’s high expectations for Skyward have been met. “Their support during the implementation was pivotal to our success, and they have continued to be very supportive and responsive to our needs,” said Heaps. “I haven’t met anyone at Skyward I didn’t like. They are genuinely interested and concerned, and ready to listen to anything we have to say.”

Editors note: In 2009, a community decision resulted in Jordan School District’s division into two separate districts, Jordan School District and Canyons School District. Both districts continue to use Skyward’s solutions to manage their finance, human resources and student operations.


Clovis Municipal School District (New Mexico)

“We were able to use the Skyward solution to save our district approximately $30,000.” –Todd Ulses, Information Systems Coordinator

Deerfield Public School District 109 (Illinois)

“Our parents and students are very engaged, and that helps us maintain excellence in all areas.” –Michael Lubelfeld, Superintendent

Dickson County School District (Tennessee)

"I absolutely would recommend the PDC." -Randy Brison, Student Data Manager

Escambia County School District (Florida)

"Skyward is focused on the mission of providing an adaptive ERP system so that we can stay focused on educating students." –Linda Lewis, Director of Payroll and Benefits Accounting

Fort Bend Independent School District (Texas)

“We are so excited about New Student Online Enrollment... It allows you to customize the registration process to meet your district’s needs.” –Lisa Mirza, Director of Student Information Systems

Hudson School District (Wisconsin)

“I know the time savings in completing state reports alone is well over 200 hours.” –Nancy Toll, Instructional Technology Coordinator

Lewiston Independent School District (Idaho)

“[Salary Negotiations] allows me to work ahead and have the work completed earlier instead of having to do everything all at once in the summer.” –Kathy McPherson, Director of Business Services

Menasha Joint School District (Wisconsin)

“Skyward is the type of company that actually listens to their customers and develops around that feedback, which is very important.” –Brian Adesso, Director of Business Services

Mountain Home School District (Idaho)

“I wish we would have switched to Skyward years ago. We are such a better organization with it than we were before.” –Cliff Ogborn, Director of Fiscal Operations

Muskego-Norway School District (Wisconsin)

"Skyward was there for us every step of the way." -Scott Ecker, Director of Business Services

Nicolet High School (Wisconsin)

"Knowing that Skyward was responding to a need we had was a really powerful thing." - John Reiels, Director of Technology

Oak Hill United School Corporation (Indiana)

“Oak Hill USC is a more attractive place to work for people in their field because we have the tool in place they want to use.” –Brandt Lynch, Technology Coordinator

Pekin Community High School District 303 (Illinois)

“The transition to paperless has gone a lot smoother than I expected.” –Amy Hubner, Assistant Principal for Operations

Pekin Community High School District 303 (Illinois)

"I have noticed that there has been an increase in communication between myself and parents.” –Samantha Bledsoe, Teacher

School District of La Crosse (Wisconsin)

"I find it user friendly, and we know the support is there.” –Joyce Smalley, Business Manager

Wilson County Schools (Tennessee)

“We hope Skyward will be around for many years to come. We are looking forward for opportunities to grow our long-term partnership.” –Cristian Ionita, Database Administrator

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